PRIVACY POLICY
PRIVACY POLICY
Sprintbet.co is committed to safeguarding your privacy in accordance with the Australian Privacy Principles. This document outlines how we collect, process, and protect your information.
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CATEGORIES OF PERSONAL INFORMATION WE COLLECT
Sprintbet.co collects the following categories of personal information when you register, use our platform, or contact us:
- Identity Data: Full name, date of birth, gender.
- Contact Data: Email address, telephone number, residential address.
- Verification Data: Government-issued identification documents (drivers licence, passport), proof-of-address documents.
- Financial Data: Payment method details, transaction history, deposit and withdrawal records.
- Technical Data: IP address, device identifiers, browser type, operating system, referral URLs.
- Usage Data: Betting history, markets viewed, session duration, feature interactions.
- Communication Data: Correspondence with our support team, survey responses, marketing preferences.
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HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We process personal information for the following purposes:
- Account Registration and Verification: Confirming your identity, age, and residential jurisdiction to meet regulatory obligations.
- Service Delivery: Processing bets, managing your account balance, and providing customer support.
- Legal and Regulatory Compliance: Meeting anti-money laundering (AML), responsible gambling, and know-your-customer (KYC) requirements under Australian and Victorian law.
- Security and Fraud Prevention: Detecting unauthorised access, suspicious transactions, and account misuse.
- Analytics and Improvement: Understanding aggregated usage patterns to enhance platform performance, stability, and user experience.
- Direct Marketing: Sending promotional communications where you have opted in or where we are permitted by law (see Direct Marketing below).
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DISCLOSURE TO THIRD PARTIES
Sprintbet.co may share your personal information with the following categories of recipients:
- Regulatory Bodies: Victorian Gambling and Casino Control Commission, AUSTRAC, and other government agencies as required.
- Identity Verification Providers: Third-party services used to verify identity documents and perform AML/KYC checks.
- Payment Processors: Banks and payment service providers that process your deposits and withdrawals.
- Technology Partners: Hosting, analytics, and security service providers that support platform operations.
- Professional Advisers: Legal, accounting, and audit firms engaged by Sprintbet.co.
- Law Enforcement: Where required by law, court order, or to protect the safety of individuals.
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DATA RETENTION
We retain personal information for as long as your account remains active and for a minimum period thereafter as required by law. Regulatory record-keeping obligations may require us to retain certain data (including transaction records, identity verification documents, and responsible gambling interactions) for a minimum of seven years after account closure.
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DIRECT MARKETING
Sprintbet.co may send you marketing communications about our products, promotions, and services where:
- You have provided express consent (opt-in); or
- We are permitted under the Spam Act 2003 (Cth) using an existing business relationship.
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DATA BREACH NOTIFICATION
In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme of the Privacy Act 1988, Sprintbet.co will:
- Take immediate steps to contain the breach and mitigate harm.
- Assess whether the breach is likely to result in serious harm to affected individuals.
- Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required.
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CHILDREN'S PRIVACY
Sprintbet.co does not knowingly collect personal information from individuals under the age of 18. Our registration process includes age verification. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
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HOW WE PROTECT YOUR PERSONAL INFORMATION
We implement technical and organisational security measures to protect personal information, including:
- Encryption of data in transit (TLS) and at rest.
- Access controls limiting data access to authorised personnel.
- Regular security audits and penetration testing.
- Secure data centres located within Australia.
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ACCESS, CORRECTION AND PRIVACY OFFICER
You have the right to request access to the personal data we hold about you and request corrections of inaccurate or incomplete details.
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COMPLAINTS
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with:
- Federal Authority: The Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
- State Regulator: The Victorian Gambling and Casino Control Commission
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OVERSEAS DISCLOSURE
Sprintbet.co may disclose personal information to overseas recipients in limited circumstances, such as where third-party technology providers operate servers or support services outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles.
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RELATED INFORMATION
This Privacy Policy should be read in conjunction with our Cookie Policy, Terms and Conditions, and Responsible Gambling Policy.
Sprintbet.co reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
