RESPONSIBLE GAMBLING
RESPONSIBLE
GAMBLING
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose and should never allow gambling to interfere with their daily responsibilities, relationships or financial wellbeing.
Sprintbet.co encourages customers to make informed decisions about their wagering. Gambling should not be treated as a source of income, and customers should remain aware of both the money and time they spend.
01 / CONTROL
STAYING IN CONTROL
There are practical steps customers can take to manage their wagering:
- Set a budget before you start wagering.
- Only wager money you can afford to lose.
- Do not chase losses.
- Take regular breaks.
- Keep track of the time and money you spend.
- Avoid wagering when affected by alcohol or strong emotions.
STAY IN CONTROL
Set limits, track spending, and take breaks. Never chase losses or wager more than you can afford. Keeping wagering in perspective ensures it remains a safe form of entertainment.
02 / TOOLS
RESPONSIBLE GAMBLING TOOLS
Sprintbet.co provides tools to help customers manage how much time and money they spend wagering.
DEPOSIT LIMITS
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases are subject to a strict 7-day cooling-off period.
TAKING A BREAK
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
REALITY CHECKS
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
LOSS AND SPEND LIMITS
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases involve a cooling-off period.
SELF-EXCLUSION
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account and carries additional protections.
03 / EXCLUSION
SELF-EXCLUSION AND BETSTOP
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account to circumvent an active exclusion.
Customers seeking exclusion from all licensed Australian wagering providers should consider BetStop.
CLOSING YOUR ACCOUNT
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account due to gambling concerns should consider self-exclusion instead.
BETSTOP
NATIONAL SELF-EXCLUSION REGISTER
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian online and phone wagering providers.
04 / HARM
RECOGNISING GAMBLING HARM
ASK YOURSELF
Consider these questions honestly:
- 01. Do you wager more than you can comfortably afford to lose?
- 02. Do you try to recover money you have already lost?
- 03. Have you borrowed money or sold possessions to fund gambling?
- 04. Has someone close to you expressed concern about your gambling?
- 05. Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
RECOGNISE THE SIGNS EARLY
Early recognition helps you take action before gambling becomes harmful. Speak to a professional or put limits on your Sprintbet.co account today to keep it within safe levels.
05 / TRACKING
KEEPING TRACK OF YOUR GAMBLING
Customers are encouraged to review their wagering activity regularly. Account history provides comprehensive information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit changed financial circumstances.
06 / AGE & PAYMENT
AGE AND PAYMENT
06A / AGE
UNDER 18 RESTRICTIONS
Sprintbet.co wagering services are available only to persons aged 18 years or older. People under 18 cannot open an account or place wagers. Age and identity verification is mandatory during registration.
06B / PAYMENT
PAYMENT RESTRICTIONS
Sprintbet.co does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account.
DEBIT CARDS ONLY — CREDIT CARDS ARE LEGALLY BLOCKED
07 / SUPPORT
GETTING HELP
Free and confidential support is available 24 hours a day, seven days a week. Gambling Help Online provides counselling by phone, web chat and email for anyone affected by gambling — including family and friends.
GAMBLING HELP ONLINE — 1800 858 858
Call 1800 858 858 or visit gamblinghelponline.org.au for free, confidential support at any hour.
08 / DUTIES
OUR RESPONSIBILITIES
CUSTOMER INTERACTIONS
Sprintbet.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this includes providing responsible gambling information, explaining available tools, or directing customers to support services.
RESPONSIBLE ADVERTISING
Sprintbet.co conducts advertising in accordance with applicable guidelines. Promotional material does not target minors, vulnerable people, or present gambling as a guaranteed way to make money.
STAFF TRAINING
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
09 / REGULATION
REGULATION AND COMPLAINTS
OPERATOR INFORMATION
COMPLAINTS HANDLING
Customers with concerns about responsible gambling controls, account restrictions or wagering limits can contact Sprintbet.co directly. We aim to resolve all complaints efficiently and in accordance with our obligations.
REGULATORY JURISDICTION
Licensing Body: Victorian Gambling and Casino Control Commission
Jurisdiction: Victoria, Australia
